Buyer's Guide

Do you have a catalog?
Do you provide pricing quotes and / or purchase orders?
How much is shipping?
I have a question about an item. Who can help me answer it?
Is my item in stock?
What if I need to receive my items by a certain date?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Coupon Policy
When will my order ship?

Do you have a catalog?

Unfortunately we do not publish a catalog at this time. Please feel free to shop our site, and if you have questions, please review our FAQs available at www.reactgear.com. If you can’t find the answer you need in our FAQs, you can email us. We’ll respond within 3-5 business days.

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Do you provide pricing quotes and / or purchase orders?

We work hard to provide low prices to all of our customers, and we are not able to provide pricing quotes at this time.

Please feel free to purchase directly on our site.

In addition, we are unable to accommodate Purchase Orders (POs). All orders must be paid in full using a major credit card or a PayPal account prior to the items being shipped.

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How much is shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

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I have a question about an item. Who can help me answer it?

Please note, we are a distributor of many fine brands, but we are not the manufacturer of these brands. All available information on each product is listed on the product page or within these FAQs. If you have a specific question about a product, please contact the manufacturer of that product (the manufacturer's name and logo are included on the product information page of every item we sell).

Remember – ReactGear works hard to offer the lowest prices allowed by our manufacturers, so once you get your question answered, be sure to save by purchasing with us!

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Is my item in stock?

If you can select the options you are interested in from the drop down menus, it is in stock.

Should any of the items you purchased unexpectedly be on backorder, we will email you within one business day to let you know when we expect to be able to ship your item. If you decide to wait for the backordered item, and you have other items included in your order, we will be happy to ship those immediately.

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What if I need to receive my items by a certain date?

Please note that ReactGear cannot guarantee shipping dates. If you have selected regular ground shipping, your order will ship within 4 business days (excludes Saturday, Sunday, and holidays) and it may take an additional 7 business days for the items to arrive to you (10 business days total).

If you have chosen an expedited shipping method, your order will receive priority. If you need to receive your items by a certain date, please choose an expedited shipping method (for example 2nd Day Air or Overnight) that will get your items to you at least 2 business days* before the date you need the items to arrive.

*Please note that delivery times are estimates and are in no way a guarantee. A business day is Monday through Friday, excluding Saturday, Sunday, and holidays. ReactGear cannot be held responsible for shipping delays once the item has left our warehouse.

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How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box.

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How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow." You may also type a keyword into the SEARCH box to quickly find a specific product.

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How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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Coupon Policy

Coupons must be entered at time of checkout. Coupons may not be used on previously placed orders

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When will my order ship?

Most in-stock orders will ship within 1-4 business days (excludes Saturday, Sunday, and holidays) from our Pennsylvania-, Michigan-, Missouri-, Idaho-, or California-based warehouses. To ensure you get your items as quickly as possible, your order may arrive as separate shipments, and some orders might ship directly from the manufacturer. Please note if your order is sent in multiple shipments, you will not be charged any additional shipping fees.

Once your item ships it can take up to 7 business days (excludes Saturday, Sunday, and holidays) to arrive depending on where you live in the country. You will receive an email with a tracking code once your item ships that will give you an exact date.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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